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Great people, great instruments

Live Chat Agent (f/m/x)  Austria : Graz

In this position you are the first and foremost contact point for a large number of customers. Questions can concern Anton Paar as a company, our services and our products. The satisfaction of the customers matters to you most. Your advice is competent and solution-orientated. To manage these tasks, you will be supported technically as well as methodically and into sales direction.

 

Responsibilitites:

 

  • Answer customer questions and concerns via the Live Chat interface
  • Data handling via internal system SAP CRM. Transfer leads according to the standard process specifications
  • Forward contact inquires from our Homepage to the sales subsidiaries
  • Provide first level support to the customers in a timely manner, being able to support the customer with your advice in a professional and respectful dialogue

 

Requirements:

 

  • Technical education with HTL degree and strong business understanding
  • English language skills are essential. Any additional language is a plus
  • Customer-oriented problem-solving ability
  • Strong written skills that leads to clear and concise text-based communication
  • Experience in working with CRM is of advantage
  • Structured, independent and responsible way of working
  • Strong multi-tasking and ability to intensively focus


The online coverage time in the region is from 7:00 AM to 4:00 PM from Monday to Friday. On Friday it is possible to work either covering the morning or the afternoon period. 
 

We offer you:

  • A reliable and long-term workplace in our expanding and international high-tech company
  • An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
  • A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
  • Individual training and onboarding
  • Professional and personal development


This position is subject to the collective agreement governing employees in the metal sector. Your actual salary depends on your experience and qualifications. For the vacant position it will usually be set within the following range (gross per month, excluding overtime): €2,500.00 to €2,800.00.

 

We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.
Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.



 

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