Trainee: Technical Consultant full-time or part-time (f/m/x) Österreich : Graz

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Our products are characterized by high quality and reliability. Nevertheless, it may be necessary to solve problems, help customers with solutions and develop service related content for new challenges. Within your range of responsibility as employee in Technical Support, you further take part in improving production, sales and service processes and contribute significantly in increasing our product quality. Ultimately you help increase customer satisfaction around the world.

Responsibilities:

Technical 2nd level support for high-end measurement solutions from Monday to Friday
Email and phone support for technical and application-related problems of our worldwide sales and service network
Pro-active customer-oriented development of technical solutions
Communication and coordination between the product line at headquarters and the colleagues on-site
Educating our international service technicians on Anton Paar products to provide the best possible service to our customers
Preparation and implementation of training courses for international service technicians via E-learning and instructor lead training
Development, creation and verification of service documents such as service instructions, maintenance protocols, service and installation videos
Regular tracking of the processing status of all service cases in the product area
Continuous monitoring of the quality of our instruments and services
Distributing market relevant feedback to our internal departments to further improve the product quality
Occasional installation/commissioning or service work at the customer's site

Requirements:

Completed technical education in the field of mechatronics, electronics, mechanical engineering or similar
Experience in service and with customers desirable
High customer and service orientation
Perseverance to work on multiple complex tasks at the same time
Passion in finding solutions for problems
Skills in dealing with various software solutions, email, excel, adobe premiere etc.
Capability and talent in creating videos, E-learning, instructions
Ability to work in a multicultural team
Skilled craftsmanship
Sense of responsibility, assertiveness and a confident manner
Excellent knowledge of spoken and written English
Strong organizational and communication skills
Willingness to travel (~10% of labor time p.a.)

We offer you:

A reliable and long-term workplace in our expanding and international high-tech company
An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
Individual training and onboarding
Professional and personal development

This position is subject to the collective agreement governing employees in the metal sector. Your actual salary depends on your experience and qualifications. For the vacant position it will usually be set within the following range (on a full-time basis gross per month, excluding overtime): €2,500.00 to €3,500.00.

We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.
Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.

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